Insurance claim problems are stressful.
We help bring clarity.
Whether your insurance claim has been delayed, disputed or rejected, knowing what to do next can be difficult.
Ember Claims provides regulated claims management services, helping you understand your position, organise the evidence and move your claim forward where appropriate.
Why Ember?
A practical alternative before litigation
Professionally organised, evidence-led case preparation
Technology-assisted document analysis
Professional oversight of every substantive recommendation
A structured foundation for negotiation or future legal representation
How We Help
Step 1
Tell us about your claim.
Step 2
We understand the documentation.
Insurance claims often involve hundreds—or even thousands—of pages.
We use technology developed by Claim Guardians to organise documents, correspondence, photographs and reports into a structured case file that gives a clear picture of the claim.
Step 3
Professional review.
Our regulated claims management team reviews the organised information and discusses the available options with you.
Step 4
Moving forward.
If you decide to proceed, we can provide regulated claims management support and, where appropriate, your matter may progress to specialist legal representation through Meridian Legal Services.
What we do
Helping you understand and progress your insurance claim
When an insurance claim goes wrong, many people find themselves caught between trying to resolve the dispute alone and instructing solicitors at significant cost.
Ember Claims provides a practical alternative.
We help you understand your claim, organise the evidence, identify the important issues and present your position clearly, giving your dispute the best possible opportunity to be resolved before litigation becomes necessary.
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We review your policy, correspondence and evidence to understand the issues affecting your claim and identify where further information may be required.
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Insurance disputes often involve hundreds—or even thousands—of pages.
Using technology developed by Claim Guardians, we organise documents, emails, reports and photographs into a structured case file that provides a clear understanding of the dispute. Experienced professionals review that analysis before any substantive recommendations are made.
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Where appropriate, we provide regulated claims management services to help progress your dispute through negotiation and complaint resolution. If legal representation later becomes appropriate, your prepared case provides a strong foundation for the next stage.
About Ember
Ember Claims is the consumer-facing claims management service operated by Meridian Legal Services Limited.
We combine professional claims management with technology developed by Claim Guardians to help organise complex insurance disputes into clear, structured case files.
Regulatory Information
Ember Claims is a trading name of Meridian Legal Services Limited. Meridian Legal Services Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity.
You do not have to use a claims management company to pursue a claim. You may be able to present your claim yourself for free directly to the insurer, business, or organisation concerned. Where eligible, you may also be able to refer a complaint to the Financial Ombudsman Service free of charge..